Refund policy
Last Updated: June 2026
At Aligna, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 30-day return policy.
Returns
You may request a return within 30 days of receiving your order.
Before returning any item, you must contact us by email and receive return instructions. Returns sent without prior authorization may not be accepted.
To be eligible for a return:
- The item must be in its original condition.
- The item must be unused and free from damage caused by the customer.
- Proof of purchase may be required.
How to Request a Return
To start a return, please email us at:
Include:
- Your order number
- Your full name
- The reason for your return
We will review your request and provide return instructions.
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.
Non-Returnable Items
We reserve the right to refuse returns that do not meet the conditions outlined in this policy.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will work with you to resolve the issue as quickly as possible.
Contact Us
For all return and refund inquiries, please contact:
Email: support@alignapillow.us